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FAQ

  • When will my purchase ship?
    Normally orders are processed within a day. After your order is processed you will recieve it with 7-9 days.
  • Does Hayaà Beauty have a physical store?
    No, at the moment we do not have a physical store.
  • Where does Hayaà Beauty ship to?
    We currently ship all over the United States and Canada. US shipping is free over $30 and Canada shipping is free over $60.
  • Can I return or exchange unwanted items?
    No, we only accept returns or exchanges if the product you received was defective. Please check our Shipping & Returns page for more information.
  • Will the shipping be refunded if I return all items in my order?
    Shipping charge is only refunded if all items in the order were faulty.
  • How do I wash my scarves?
    -Please HANDWASH all pearled scarves(Seraphina/Safaana) because the washing machine is too harsh for the pearls. -Please HANG DRY ALL of the scarves! *If you are putting any of the scarves in the washer or dry make sure it is on the lowest delicate setting.*
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